Privacy Policy

Last Updated: 15th Oct, 2025

PackTamam Solutions LLP ("PackTamam", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your information when you use the PackTamam website/app (www.packtamam.com) and related services.

Welcome to PackTamam Solutions LLP ("PackTamam", "we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.packtamam.com and use our services.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

• Name

• Email address

• Phone number

• Business/Restaurant Name

• Delivery Address

• GSTIN or business registration details (if applicable)

b. Transaction Data

• Order and purchase history, order details

• Payment method (no payment credentials are stored)

c. Technical Data

• IP address, device information, browser type and version, operating system

• Usage data: log data, app interaction patterns, crash reports

d. Location Data

PackTamam may request and access your device’s location data to:

• Provide accurate delivery addresses and estimate delivery times

• Help you find nearby restaurants or packaging options (if applicable)

• Improve app functionality and user experience

Your location data is collected only when you grant permission via device settings and is used strictly for the features described above. We do not share your location data with advertisers and only share it with trusted logistics partners as needed for order fulfillment.

You may withdraw location permission at any time via your device settings; core app features may still be available without location access.

2. Why We Collect and Use Your Information

We use your information to:

• Provide, operate, and improve our app and services

• Process orders and facilitate delivery

• Communicate about orders, features, offers, and support

• Detect and prevent fraud or misuse

• Comply with legal and regulatory requirements

• Analyze app usage and improve our performance

3. Data Sharing & Third Parties

We may share your data with:

• Logistics partners (for order delivery)

• Payment processors (for secure transactions; we do not store card details)

• Service providers for analytics, marketing, IT infrastructure

• Government/regulatory authorities when required

• Third-party SDKs/APIs: Analytics, crash monitoring, etc.

We do not sell your personal information to anyone.

4. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined, or as required by applicable law. Data will be securely deleted/anonymized once it is no longer required.

5. Your Rights & Choices

You have the right to:

• Access, update, correct, or delete your personal data

• Request restriction/objection to certain data processing

• Withdraw consent (where applicable)

• Request deletion of your account and all associated data directly in-app or by emailing us at info@packtamam.com

Account/Data Deletion: If you request deletion of your account via app or email, your data will be erased from our systems (unless legally required for fraud prevention, security, or regulatory compliance).

How to Delete Your Account

1. Navigate to the Profile section in the mobile app.

2. Select the Privacy Policy option.

3. Tap on the Delete Account button available in this section.

4. Once the customer confirms, the account will be permanently deleted.

6. Security

We use industry-standard safeguards and security protocols to protect your data. No method of transmission or storage is 100% secure, but we strive for maximum protection.

7. Children’s Privacy

Our services are intended for use by persons 18 or older, and we do not knowingly collect information from minors.

8. Updates to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated “Last Updated” date. Significant updates may also be communicated via app or email notification.

9. Contact Us

For privacy-related requests or questions, please contact:

Privacy Officer — PackTamam Solutions LLP Email: info@packtamam.com WhatsApp: +91 78620 77751 Website: www.packtamam.com